PM (Project Manager) plays a critical role in coordinating projects, leading teams, and communicating with various people. Hence, communication is one of the most important skills for a PM. Today, we will introduce 5 communication tips that every PM should remember.
1. Talk as a team
When requesting tasks, be careful not to make the other person feel like they’re being commanded. For example, instead of saying “We urgently need to add feature (A). When can you get it done?”, try saying “Due to OO, it’s become necessary to add feature (A). Could the development team share some suggestions on how we might solve this?” This way, you can create a more collaborative atmosphere. PMs should always show that they are part of the team, working together to solve problems.
2. Predictability and Prior Notice
PMs should always give advance notice and allow colleagues to prepare. For example, “We’re considering revamping the app UX starting in October. I’ll mention it again around August. Can we have a brief chat over tea to discuss some ideas?” By informing them in advance, colleagues can prepare for sudden changes. Predictability builds trust more than surprises do.
3. Revitalize the organization through 1:1 conversations
1:1 conversations greatly help in understanding colleagues’ backgrounds and values. Through personal talks, you can understand their needs and hopes, and build rapport. It’s a good opportunity to hear things that might not be said in formal settings. If you say you have a work-related concern and seek their opinion, most colleagues will gladly make time for you.
4. Make colleagues shine
PMs are connected with the most people in the team and often have opportunities to speak to the public. In such times, actively praising colleagues, like “Thanks to OO’s meticulous attention late into the night, this stable deployment was possible,” helps create a culture of recognition within the team. This boosts morale and strengthens teamwork significantly.
5. Admit what you don’t know
Saying, “I’m really not sure about this,” acknowledges the other person’s expertise and shows a willingness to ask for help. This fosters honest and straightforward conversations and helps build trust. Admitting what you don’t know is not a weakness; rather, it’s a powerful tool for honest communication.
Conclusion
For successful communication as a PM, it’s important to talk as a team, give advance notice, build rapport through 1:1 conversations, make colleagues shine, and admit what you don’t know. Practicing these methods will strengthen your relationships with colleagues and lead projects more effectively. Try applying these tips starting today! Communication with your team will become much smoother.